Introduction
At Bezel Digital Services Limited ("Bezel Finance"), we are committed to ensuring that our customers are fully satisfied with the services they receive. This Refund Policy outlines the terms under which refunds may be issued for transactions made through our platform. By using our services, you agree to the terms of this Refund Policy.
1. Eligibility for Refunds
Refunds may be considered in the following circumstances:
- Unauthorized Transactions: If a payment is made without your authorization, you may be eligible for a refund. Unauthorized transactions should be reported to us immediately, but no later than 48 hours from the time of the transaction.
- Service Failure: If you are charged for a service that was not delivered or for an unsuccessful transaction, you may be entitled to a refund for the full amount charged.
- Overcharged Amounts: If you are mistakenly charged more than the indicated amount for any service, the difference will be refunded upon verification.
2. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Change of Mind: Refunds will not be issued for services or transactions completed successfully where there is no error or service failure, and the customer has simply changed their mind.
- Late Refund Requests: Refund requests made beyond the stipulated refund window (usually 7 days) will not be honored.
- Service Usage Errors: Refunds will not be issued for errors caused by the customer, including incorrect input of transaction details, mistaken payments, or failure to follow service instructions properly.
3. Refund Process
If you believe you are eligible for a refund, please follow these steps:
- Contact our customer support team at hi@bezelfinance.com or call 08062020070.
- Provide details of the transaction, including transaction ID, date, and reason for the refund request.
- Our team will review your request and notify you of the status of your refund within 5 business days.
4. Disputed Transactions
If you believe a transaction is incorrect or has been carried out in error, please contact us immediately. We will investigate the issue and, if necessary, arrange for a refund or adjustment of the transaction. It is important to notify us within 48 hours of the transaction to ensure a timely resolution.
5. Refund Timeframes
Refund timelines depend on the payment channel used. Once approved, refunds will be issued as follows:
- Credit/Debit Card Payments: Refunds to credit or debit cards will be processed within 3–15 business days, depending on your card issuer’s policies.
- Bank Account Payments: Refunds to bank accounts will be processed within 24–48 business hours.
- Wallet Transactions: If the payment was made using a wallet, the refund will be credited to the same wallet within 48 hours of approval.
6. Exceptional Circumstances
In exceptional cases, where a delay or failure in processing a refund occurs due to reasons beyond our control (e.g., bank or payment gateway delays), Bezel Finance will notify you of the situation and work to resolve the issue as soon as possible.
9. Contact Us
If you have any questions about this Refund Policy, You can contact us: